Creating the digital presence for the Office of the Cyprus Financial Commissioner (Ombudsman), an organization that serves the public by handling complaints from consumers against financial companies, requires a careful balance between accessibility, clarity and modern design. As always, our goal was to understand the client’s role and needs, the people they serve and how technology could make their services more approachable and efficient.

The result? A fully redesigned bilingual website reflecting a fresh visual identity and built to meet WCAG 2.1 accessibility standards, ensuring that everyone can access its content with ease. The website’s structure makes navigation effortless, while smart online forms streamline key processes such as Complaints, Mediations and Debt Verification.

To support the client’s digital transformation, we also implemented secure online payments, advanced search capabilities and structured content categorization for intuitive browsing.

Our collaboration extended beyond the website. We also designed and launched the organization’s Facebook and Instagram pages, provided marketing strategy training and delivered staff workshops and manuals for content management. With reliable hosting, ongoing technical support, enhanced security, and SEO optimization, the new platform stands ready to serve as a powerful, self-sustaining communication tool for years to come.